Frequently Asked Questions
Everything you need to know about your soundcore experience.
What is the standard shipping time for orders?
Most orders are processed within 24 hours and typically arrive within 3-7 business days depending on your location and selected shipping method.
Does soundcore offer a warranty on its audio products?
Yes, all soundcore products come with a 18-month limited warranty that covers any manufacturing defects in materials and workmanship.
What is your return policy?
We offer a 30-day money-back guarantee for any reason. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund.
Are soundcore earbuds and speakers water-resistant?
Many of our products feature IPX-rated water and sweat resistance. Please check the specific product specifications for the exact rating, such as IPX7 for full immersion.
How do I update the firmware on my device?
You can easily update your device's firmware through the soundcore app, available on the App Store and Google Play, to ensure you have the latest features and optimizations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'buy now, pay later' options like Klarna and Affirm.