Returns & Exchanges
We offer a 30-day money-back guarantee for any reason, ensuring you are completely satisfied with your soundcore audio experience. To be eligible for a refund, items must be returned in their original packaging with all included accessories.
Submit a Request
Contact our customer support team or visit our online return portal with your order number and the reason for your return.
Receive Authorization
Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label via email.
Pack and Ship
Securely pack your soundcore device in its original box, attach the provided shipping label, and drop the package off at any authorized carrier location.
Inspection and Refund
Our technicians will inspect the returned item within 3-5 business days of receipt, after which your refund will be processed to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing